LilStepsTerms of Service
These terms apply to the LilSteps mobile app, the website lilstepsclinics.com and the consultations booked through them (together, the "Service"). The Service is provided by LILSTEPS CLINIC (I) PRIVATE LIMITED ("LilSteps", "we", "us"), CIN U86100PN2026PTC260038, registered office S. No. 19/3A/1, Bungalow No. 4, Supreme Palms, Balewadi, Baner Gaon, Pune 411045, Maharashtra, India. By creating an account or booking a consultation you agree to these terms.
1. Who can use the Service
The app is for parents and legal guardians of children aged 0 to 16, who must be at least 18 years old. You use the Service on behalf of your child and confirm that you are allowed to share your child's health information with us.
2. Not for emergencies
The Service is not an emergency service. If your child has trouble breathing, a seizure, is unresponsive, or you believe it is an emergency, call 112 or go to the nearest hospital immediately.
3. Medical services
- Consultations are provided by registered medical practitioners at LilSteps Clinic, in person or by video, in line with the Telemedicine Practice Guidelines of the National Medical Commission.
- The doctor decides whether a video consultation is suitable and may ask you to visit the clinic in person.
- The guided check-in in the app uses artificial intelligence (Google Gemini) to write a summary for the doctor. It does not diagnose or treat, and it is not medical advice.
- Growth charts, milestones and vaccine schedules are general information and do not replace a doctor's examination.
4. Your account
You sign in with your mobile number. Keep your phone and account secure, and give accurate information about yourself and your child. You can delete your account at any time from the app (Profile → Privacy).
5. Fees and payment
Consultation fees and the LilSteps Care Plan are described on our Pricing page. Payments are made in INR through Razorpay. A booking is confirmed only after payment succeeds, or after a consultation from your active Care Plan is used.
6. Delivery of services
We do not ship physical goods. Consultations are delivered at the booked date and time, either at LilSteps Clinic, Baner, Pune, or as a video call. The video link is shown in the app shortly before the appointment. Prescriptions and visit notes are shared in the app after the consultation.
7. Cancellations and refunds
See our Refund & Cancellation Policy.
8. Acceptable use
Do not misuse the Service: no false information, no abusive messages to doctors or staff, and no attempts to access other people's data or interfere with the app.
9. Limitation of liability
To the extent permitted by law, LilSteps is not liable for indirect or consequential losses, or for outcomes caused by information you did not provide or by not following medical advice. Nothing in these terms limits liability that cannot be limited under Indian law.
10. Changes
We may update these terms. If the changes are significant, we will tell you in the app before they apply.
11. Law and disputes
These terms are governed by the laws of India. Courts in Pune, Maharashtra have jurisdiction.
12. Contact
dev@lilstepsclinics.com · Shop No. 109–110, Ambrosiya Galaxy, Pan Card Club Road, Baner, Pune 411045, Maharashtra, India