LilStepsRefund & Cancellation
Single consultations (₹449)
| Situation | What happens |
|---|---|
| You cancel 2 hours or more before the appointment | Full refund |
| You cancel less than 2 hours before, or do not attend | No refund |
| The doctor cancels, or cannot attend | Full refund, or a free rebooking if you prefer |
| The video call fails because of a problem on our side | Free rebooking, or a full refund |
| You were charged twice for the same booking | The extra payment is refunded in full |
Care Plan consultations
- If you cancel a plan consultation 2 hours or more before it, the consultation goes back to your plan for that month.
- If you cancel less than 2 hours before, or do not attend, that consultation is used up.
- If the doctor cancels, the consultation goes back to your plan. If the month has ended, we will book a free consultation for you.
Cancelling the Care Plan (₹999 / month)
- You can cancel the plan at any time in the app (once the app is live) or by email to dev@lilstepsclinics.com. It will not renew after the current month.
- The plan stays active, with any remaining consultations, until the end of the month you have paid for.
- We do not give partial refunds for a month that has started. If you were charged for a renewal you did not want and have not used any consultation from that month, write to us within 7 days and we will refund it.
How refunds are paid
Refunds go back to the original payment method (UPI, card or netbanking) through Razorpay. We start the refund within 2 working days of approving it. Your bank usually credits it within 5 to 7 working days.
How to ask for a refund
Cancel the booking in the app (once the app is live), or write to dev@lilstepsclinics.com with your registered mobile number and the booking date.